888bet Privacy Policy
Protecting your personal information is our top priority. This policy explains in detail how 888bet collects your information, the purposes for which it is used, and how it is stored and kept secure.
1. Introduction and Scope
888bet is an online entertainment platform offering sports betting and casino gaming services to Bangladeshi users. Detailed information about us is available on our 888bet About Us page. This privacy policy is a formal document governing our data relationship with users. It clearly states the purposes for which we collect your personal identity, contact details, financial transaction information, and platform usage history.
By creating an account or using any service on 888bet, you agree to the terms of this privacy policy. This policy and our Terms and Conditions together define the legal relationship between you and 888bet. We reserve the right to update this policy at any time and will notify you of any changes accordingly.
2. What Information We Collect
888bet collects only the information necessary to provide its services. The types of information are described below:
Personal Identity Information
We store the information you provide during account registration. This includes:
- Full name and date of birth
- Mobile number and email address
- National ID or passport number (for verification)
- Current address
Financial Transaction Information
Information related to your deposit and withdrawal activities is stored. This includes:
- bKash, Nagad, Rocket, or Upay number
- Transaction amount and date
- Transaction reference number
- Account balance history
Platform Usage Information
Information about how you use our platform is collected automatically:
- Login time and IP address
- Device type and operating system
- Game play history and betting records
- Session duration and page visit information
Communication Information
When you contact our support team, the details of that interaction are stored:
- Live chat message history
- Email correspondence
- Complaint and resolution records
- Feedback and reviews submitted
3. Purpose of Using Information
888bet uses your personal information only for specific and legitimate purposes. We never sell your information to third parties for advertising without your consent. The main purposes for which information is used are outlined below:
- Account management and verification: Information is used to confirm your identity and maintain account security. The verification process is also essential to prevent those under 21 from opening accounts.
- Processing financial transactions: Financial information is needed to accurately complete your deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
- Improving service quality: By analysing how you use the platform, we improve game selection, the interface, and the overall experience.
- Providing support: Your previous communication history is reviewed to resolve your issues and ensure 24-hour support.
- Fraud prevention and security: Information is analysed to identify suspicious activity such as unusual transactions or attempts to create multiple accounts.
- Ensuring responsible gaming: User gaming behaviour is monitored to identify potentially risky patterns and assist with setting limits where needed.
- Notifications and communication: To keep you informed about important account-related matters, platform changes, or updates to this policy.
4. Cookies and Automated Data Collection
The 888bet website and app use cookies and similar technologies to make your browsing experience easier and more secure. Cookies are small text files stored on your device.
Essential Cookies
These cookies are necessary for the basic functioning of the platform. They are used to maintain login sessions, security checks, and saving form data. Disabling these cookies may prevent the platform from working correctly.
Analytical Cookies
These cookies collect information to help us understand how users interact with our platform. This information is reviewed in aggregated and anonymous form, with no personal identity revealed.
Preference Cookies
These cookies remember your language preference, display settings, and other personalised choices, so you do not need to set them up again each time you log in.
You can manage or delete cookies from your browser settings. However, please note that disabling certain cookies may limit some features of the platform.
5. Sharing Information with Third Parties
888bet never sells your personal information. However, in limited cases it may be necessary to share specific information with trusted partners:
Payment Processing Services
Relevant financial information is shared with the respective organisations to complete transactions via bKash, Nagad, Rocket, and Upay. This information is used solely for completing the specific transaction and is subsequently governed by their own privacy policies.
Game Providers
Our platform offers games from various game studios such as Evolution, Pragmatic Play, PG Soft, JILI, and Spribe. Minimal information such as your session token and game-related data may be exchanged with them for seamless gameplay.
Legal Obligations
In response to a court order or a lawful request from a law enforcement authority, we may be required to provide relevant information. In such cases, only the information specifically requested is provided.
Technology and Service Partners
Trusted third parties may be used for server management, cybersecurity, and technical support. These partners operate under strict confidentiality agreements and may not use your information for their own purposes.
6. Data Security Measures
888bet maintains both technical and organisational security measures to keep your information safe. Our security framework is continuously reviewed and improved.
SSL Encryption
SSL encryption is used for all data transfers, preventing third-party interception during the transmission of information.
Two-Factor Authentication
OTP-based two-factor authentication prevents unauthorised access to your account.
Encrypted Storage
Stored data is kept on encrypted servers. Passwords are never stored in plain text — only encrypted hashes are retained.
Restricted Access
Only those members of our staff who need access to specific information are granted it. All access is logged.
While we make every effort to ensure maximum security, it is not possible to guarantee complete security on the internet. Please also remain cautious on your end — change your password regularly and do not share your login details with anyone.
7. Data Retention Period
888bet retains your information only for as long as necessary. All information is kept while your account is active. After an account is closed, information required to meet legal and regulatory obligations is kept in an archive for a set period. After that, information is permanently deleted or anonymised.
Transaction Records
Financial transaction information is retained for an extended period, as it is needed for auditing and fraud prevention. This information is not shared with third parties.
Communication History
Support chat and email history is kept for a set period so that service quality can be assessed in the future and records are available in the event of a dispute.
8. Your Data Rights
888bet believes you should have full control over your own information. You have the following rights:
- Right to access your information: If you wish to know what information we hold about you, please submit a request via support chat. We are obliged to respond as promptly as possible.
- Right to correct your information: If the information we hold about you is incorrect, you may request a correction. Verification may be required for corrections to identity-related information.
- Right to request deletion: After closing your account, you may request that your personal information be deleted within the limits of applicable law.
- Opt out of marketing communications: If you do not wish to receive promotional emails or notifications, you can opt out via your account settings or through support.
- Data portability: In certain circumstances, you may request your data in a structured, commonly used format.
To exercise any of your rights or if you have questions about your information, contact our 24-hour live chat support or write to us at: [email protected]
9. Protection of Minors' Information
All services on 888bet are for individuals aged 21 and above only. We do not knowingly collect personal information from any minor. An age verification process is followed at the time of registration.
If we are informed that a minor's information has been collected by mistake, we promptly arrange to delete that information and close the associated account. It is the ethical responsibility of every user to follow our responsible gaming guidelines.
10. Changes and Updates to the Policy
888bet may amend or update this privacy policy as needed. If significant changes are made, you will be notified in advance via your registered email or a platform notification.
Continuing to use the platform after a revised policy takes effect will be considered as your agreement to the new policy. We therefore recommend reviewing this page regularly. Answers to questions about the content of this policy may also be found in our FAQ section.
11. Contact Us
If you have any questions, concerns, or complaints about this privacy policy, please contact us:
888bet Support
Live Chat: 24 hours, 7 days a week
Email: [email protected]
Language: Bengali and English
For any privacy-related requests, please write from your registered email address so we can verify your identity quickly and provide the correct assistance.